Customer reviews of South West Vehicles Ltd

By Sandra F on 28 September 2021 | Purchase not verified

I was extremely apprehensive about buying a car unseen but from the first contact with Jordan I felt I was in good hands and I was so right. He was without doubt exceptionally helpful and put me at ease throughout the whole process and I am now the owner of a fabulous red Audi A3 convertible which was delivered in pristine condition. Jordan was always available and never made me feel I was wasting his time even when I called for a couple of 'blonde' questions he was so understanding and professional. I have been in the hospitality business in 5 star hotels for 35 years and customer service is at the heart of what I do. I'm not usually a fan of doing reviews however I felt I had to share my experience and would have no hesitation recommending South West Vehicles and in particular Jordan who is a credit to the business. Thank you so much. Sandra

By Terrie L on 01 July 2021 | Purchase not verified

We drove down from Littlehampton to see an Audi A3. On enquiry, we were told that the car couldn’t be held without a deposit, but we took the risk not to hold the car. We arrived, and luckily it was still there! We took her out for a spin, and decided to go ahead. From start to finish, the customer service was great, and we cannot fault the car. Sean even changed the key batteries for us! Some great cars in stock, and we will definitely use Southwest Vehicles again!

By Julian K on 09 September 2020 | Purchase not verified

Advised my daughter not to look for a car further than 10 miles away from home .She didn't listen and visited SWV Ltd 65 miles away.Need not have worried,bought a fantastic car in readiness for summer holiday .Also at the same time,wife saw a potential car for myself.So 2 days later we drove 65 miles and I bought it.Jordan made the whole process comfortable and certainly has an eye for selling quality cars.Next time I will only travel 65 miles and that's to SWV ltd .Thank you Jordan,a happy daughter and dad you have made.

By Riadh S on 12 April 2020 | Purchase not verified

Very nice people to deal with, I have just bought a beautiful BMW on 2nd March. The salesman was very informative and helpful. The car was supplied with a service and included 6 months warranty. I couldn't really ask for much more. Highly recommended!!

By Berni M on 13 March 2020 | Purchase not verified

Saw the car I was looking for on line. Travelled from Oxford to view the car. Very professional, knowledgable and an unpressured reception from Jordan. Agreed a fair p/x for my car and purchased the car. Can only say the car is very genuine and well presented and I am very pleased with my new car and the whole purchase experience. I can only highly recommend the company and Jordan - you will not be disappointed 🤗

By Barbara A on 11 November 2019 | Purchase not verified

I recently bought a Jaguar xf from this company and I can't praise their service enough on all levels. Sean was extremely helpful and there was no pressure to buy. After I bought the car I noticed that a couple of things were missing from the toolkit and Sean sourced and replaced them without the slightest quibble. If and when I buy another car, Sean will be my first port of call. I've only had the car three weeks but it hasn't missed a beat so far - touch wood!

Reply from South West Vehicles Ltd on 15/11/19

Thank you for your review, glad that you are enjoying the car. It was ou pleasure to source the parts required for you and look forward to seeing you again in the future.

By Andy C on 19 August 2019 | Purchase not verified

Bought a xf jaguar , few minor issues, Sean got them sorted , a very good honest dealership, very pleased with car andy c

Reply from South West Vehicles Ltd on 13/11/19

Hi Andy, thanks for the review and lad you are enjoying your new Jag! Sean.

By Dave G on 16 August 2019 | Purchase not verified

I cannot recommend South West Vehicles enough. Forget everything you thought you knew about car garages, South West Vehicles offer a very laid back non aggressive approach to selling, salesmen are extremely knowledgeable regarding the stock and talking to them you get a sense of the enthusiasm they have for the product.. I entered into a part ex deal and the whole process was painless, no haggling, just a very straight forward approach, really refreshing..

Reply from South West Vehicles Ltd on 10/09/19

Hi Dave, was a pleasure dealing with you too! Kind regards!

By Finola S on 16 August 2019 | Purchase not verified

Amazing service from South West Vehicles Ltd. Buying a replacement car for our student son, good price, wonderful car and even contacted us to advise us we had forgotten the car mats. Efficient, friendly customer service, would definitely use again.

Reply from South West Vehicles Ltd on 10/09/19

Glad your son is enjoying the Fiesta, many thanks.

By Samantha E on 18 May 2019 | Purchase not verified

I called this morning to say I was interested in a vehicle they had for sale. I was told the car would be ‘held’ until I arrived that afternoon. On arrival, I received a text message to say the car had gone. DO NT WASTE YOUR TIME WITH THE UNTRUSTWORTHY SELLER. We got the train over from Dorchester to buy the car, only to be let down.

Reply from South West Vehicles Ltd on 19/05/19

Dear Samantha, you phoned us and asked if the car was still for sale and it was at that point, we cannot ''hold'' vehicles without holding deposits which are fully refundable should you not wish to proceed with the purchase after viewing it, this is due to the fact that as you can imagine we have many people just not turn up to viewings, unfortunately after you called a lady who had already viewed the car prior to your telephone call returned and purchased the vehicle. I did at this point immediately phone and then text you when you didnt answer, you acknowledge this correspondence in your review unfortunately you just hadnt seen the message until you arrived at our premises. I must point out also that you drove into our premises in a Black Volvo XC60 2016 plate so you did not come by train? Regardless it was just very unfortunate that you missed out on a car that you were obviously keen to buy and we do and did apologies that you feel the way you do. Kind regards South West Vehicles.