Customer reviews of South West Vehicles Ltd

By Alison D on 26 October 2017 | Verified purchase

Excellent all round service, no pressure, no hassle, and follow-up phone call to check everything was ok. Very happy with my new car, would recommend

By Barbara A on 11 November 2019 | Purchase not verified

I recently bought a Jaguar xf from this company and I can't praise their service enough on all levels. Sean was extremely helpful and there was no pressure to buy. After I bought the car I noticed that a couple of things were missing from the toolkit and Sean sourced and replaced them without the slightest quibble. If and when I buy another car, Sean will be my first port of call. I've only had the car three weeks but it hasn't missed a beat so far - touch wood!

Reply from South West Vehicles Ltd on 15/11/19

Thank you for your review, glad that you are enjoying the car. It was ou pleasure to source the parts required for you and look forward to seeing you again in the future.

By Andy C on 19 August 2019 | Purchase not verified

Bought a xf jaguar , few minor issues, Sean got them sorted , a very good honest dealership, very pleased with car andy c

Reply from South West Vehicles Ltd on 13/11/19

Hi Andy, thanks for the review and lad you are enjoying your new Jag! Sean.

By Dave G on 16 August 2019 | Purchase not verified

I cannot recommend South West Vehicles enough. Forget everything you thought you knew about car garages, South West Vehicles offer a very laid back non aggressive approach to selling, salesmen are extremely knowledgeable regarding the stock and talking to them you get a sense of the enthusiasm they have for the product.. I entered into a part ex deal and the whole process was painless, no haggling, just a very straight forward approach, really refreshing..

Reply from South West Vehicles Ltd on 10/09/19

Hi Dave, was a pleasure dealing with you too! Kind regards!

By Finola S on 16 August 2019 | Purchase not verified

Amazing service from South West Vehicles Ltd. Buying a replacement car for our student son, good price, wonderful car and even contacted us to advise us we had forgotten the car mats. Efficient, friendly customer service, would definitely use again.

Reply from South West Vehicles Ltd on 10/09/19

Glad your son is enjoying the Fiesta, many thanks.

By Samantha E on 18 May 2019 | Purchase not verified

I called this morning to say I was interested in a vehicle they had for sale. I was told the car would be ‘held’ until I arrived that afternoon. On arrival, I received a text message to say the car had gone. DO NT WASTE YOUR TIME WITH THE UNTRUSTWORTHY SELLER. We got the train over from Dorchester to buy the car, only to be let down.

Reply from South West Vehicles Ltd on 19/05/19

Dear Samantha, you phoned us and asked if the car was still for sale and it was at that point, we cannot ''hold'' vehicles without holding deposits which are fully refundable should you not wish to proceed with the purchase after viewing it, this is due to the fact that as you can imagine we have many people just not turn up to viewings, unfortunately after you called a lady who had already viewed the car prior to your telephone call returned and purchased the vehicle. I did at this point immediately phone and then text you when you didnt answer, you acknowledge this correspondence in your review unfortunately you just hadnt seen the message until you arrived at our premises. I must point out also that you drove into our premises in a Black Volvo XC60 2016 plate so you did not come by train? Regardless it was just very unfortunate that you missed out on a car that you were obviously keen to buy and we do and did apologies that you feel the way you do. Kind regards South West Vehicles.

By Simon M on 19 April 2019 | Purchase not verified

I contacted South West Vehicles via email and received a reply during their closing hours. I arranged a viewing first thing the next morning. I took a long train journey to get there and was kindly picked up from the train station. The car was as accurately described on the advert. Sean was superb throughout the whole sale process. He was professional, knowledgeable, friendly and helpful. I highly recommend South West Vehicles and I'm very happy I made the 320 mile round trip to purchase a car from them.

By Paul M on 28 February 2018 | Purchase not verified

I drove over 80 miles to view an X3 and when I got there it was just as described. The part ex process was good and I drove away in my new car. The real value here is the attitude of the proprietor, he was most accomodating fixing some issues through my local garage. The car is now perfect. Very pleased and will most certainly contact them for my next car. Thank you very much.

By Sara C on 24 January 2018 | Purchase not verified

I found South West Vehicles to be extemely helpful from start to finish. They were happy to supply the car with a new MOT and service for my piece of mind. Couldn't be happier with our BMW X5. Thanks again.

By Kiyana Z on 11 November 2017 | Purchase not verified

Excellent quality of service received. Would highly recommend based on efficiency, customer service, skills/knowledge and all done at affordable prices!